Rule 1. Pacific Northwest Tooling is committed to customer satisfaction. Please email us at firstname.lastname@example.org if you have any questions or issues. 99% of the time something can be worked out.
Rule 2. Returns.
GENERAL RETURN POLICY:
Most products sold by Pacific Northwest Tooling qualify for free exchange or replacement, minus shipping charges, within 60 days from the date your order ships. YOU MUST CONTACT us at customerservice@PnwTool.com to process your return and before sending parts back to us, or your return may not be accepted.
For all returns, the product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $10.00 for each item will be deducted from any refund. Returned latches not containing the body or handle components will be deemed unacceptable returns.
Returns other than for exchange or replacement will be assessed a processing fee of $10.00 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies to all USA orders. Products shipped to international addresses do not qualify for free exchange or replacement.
We do not accept returns or exchanges for any products after 60 days from the date your order ships.
We do not refund shipping or freight charges on any orders or returns.
If you would like assistance in returning an item, please email us at customerservice@PnwTool.com. We will be happy to walk you through the return process.
IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
SECOND IMPORTANT NOTICE CONCERNING REFUNDS. If you need to exchange or replace an item, you ABSOLUTELY MUST contact us first. Unfortunately at this time we are stuck using PayPal to process our online payments and PayPal has a chicken-shit policy of refusing to refund their fees on amounts that we refund to you. For example, if you purchase an item for $20, PayPal takes a transaction fee of $5. If you return the item and want your $20 back (which is fair), PayPal refuses to return to us the $5 transaction fee they charged. For an exchange or replacement this is not an issue IF YOU WORK WITH US. If the exchange or replacement is due to your mistake, we simply ask that you return the parts and pay for the additional shipping. If the exchange or replacement is our fault, we will ship out the replacement parts for free and even send you a prepaid shipping envelope to send the wrong parts back to us. In conclusion, we need to work together so all transactions are fair to both the buyer and the seller, regardless of the unfair policies of PayPal.
Clearance items are not eligible for return.
Rule 3. Shipping Liability.
Due to issues of consumer fraud associated with buyer's claiming merchandise "did not arrive", all buyers agree to accept liability for any shipping loss. All packages are shipped through the US mail and all buyers are provided tracking information. Our liability stops as soon as the USPS tracking information shows the package was accepted at a US Postal facility. If you utilize our cheapest rate of First Class Package Service, the shipping package is small enough to fit through the slot in your mail box with your regular mail so it should not have to be left on the front porch.
Please remember that fraud is a "cost of doing business", which means if we suffer fraud, we have to raise the price on our parts to cover the loss. So far we have never had an incident of the US Post Office loosing a package, especially packages which have tracking numbers. If you are really worried about items being lost by the US Post Office, our Priority Mail option comes with $50 of insurance which would cover the price of a single part, or you can email us and we can place additional insurance on either shipping option for a cost of $2.00 per every $50.00 of insurance.
Pacific Northwest Tooling Limited Warranty
Pacific Northwest Tooling warranties our window latches DP-203-Blk, DP-203-Red, SP-158-Blk, and SP-158-Red against breakage of the latch body to the original purchaser for 10 years from date of purchase of the latch when installed as a replacement part on an recreational vehicle window, replacing OEM components DH287-CK, DH407-CK, B801-CK, and B081-CK. Warranty applies to the original purchaser only for installation on a vehicle owned by the original purchaser, and expires when the vehicle is sold by the original purchaser.
If the latch body breaks during the warranty period, contact Pacific Northwest Tooling for instructions on returning the broken latch to Pacific Northwest Tooling, and upon return of the broken latch and meeting the term of this warranty, a replacement latch will be provided to the original purchaser.
This warranty excludes damage caused by misuse, abuse, improper installation and usage of the latch on other than recreational vehicle windows. This warranty only applies to purchases made directly from Pacific Northwest Tooling by non-commercial end-users. This warranty is non-transferable.
THIS LIMITED WARRANTY REPRESENTS THE TOTAL LIABILITY OF PACIFIC NORTHWEST TOOLING FOR WINDOW LATCHES DP-203-Blk, DP-203-Red, SP-158-Blk, and SP-158-Red. PACIFIC NORTHWEST TOOLING MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PACIFIC NORTHWEST TOOLING SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
IMPORTANT NOTICE (May 17, 2018) PNWTool.com reserves the right to refuse service to anyone.